Terms of service
Last updated: September 8, 2026
Our store
These terms apply to uthnation.com and purchases made directly from the store, operated by Under The Hood Nation LLC (UTH, we, us, or our). They do not replace separate app licenses, subscription terms, marketplace purchase terms, or privacy notices. Mandatory consumer rights take priority over anything inconsistent in these terms.
Orders and payment
Provide accurate order and delivery information and use a payment method you are authorized to use. Review the product, price, shipping charge, applicable tax, and final total before placing an order. Unless checkout states otherwise, prices are in U.S. dollars. Payment is processed through the options offered at checkout. Do not send payment-card details by email or to Nia.
An order acknowledgement confirms receipt of your order. If stock, an address problem, suspected unauthorized payment, or a material listing error prevents fulfillment, we will contact you. We will not substitute a product or increase your agreed charge without your consent. If we cancel a charged order, we will refund the amounts due. This does not remove any established consumer right.
Products and compatibility
Review the exact scanner model, included items, phone and app requirements, and vehicle limitations before ordering. Pictured phones and illustrative app screens do not mean a phone is included. Available vehicle information and functions can vary with the vehicle, market, scanner hardware and firmware, phone, operating system, and software version. General fit guidance is not verification of every function on your vehicle.
We do not promise universal vehicle compatibility or access to every control module. These qualifications do not excuse an inaccurate description or remove rights if goods fail to match the description or a binding promise made for your purchase.
Safe use and Nia guidance
Scanner results and Nia's AI responses provide information and diagnostic guidance. They are not a physical inspection, a guaranteed diagnosis, an emergency service, or proof that a vehicle is safe to drive. AI responses can be incomplete or incorrect. Verify important repair and safety information. A trouble code alone does not establish which part needs replacing; an absent code, failed connection, or missing data does not prove that nothing is wrong.
Use interactive scanner and app features only while safely parked. Follow product and vehicle instructions and seek qualified inspection for safety-critical symptoms. Use products only on vehicles you own or are authorized to access, and not to bypass legally required safety or emissions controls.
App availability and optional services
Check current app availability, supported features, and any disclosed separate charges before ordering. Illustrations and planned features are not a substitute for current availability or verified compatibility. Buying scanner hardware does not enroll you in a paid app plan. Any optional subscription must be offered separately with its price and billing terms. These terms do not promise lifetime updates or authorize removal of a feature that was a binding part of your purchase.
Shipping, returns, and exchanges
Shipping charges are shown before payment. See our Shipping Policy for dispatch and delivery information, and contact support@uthnation.com with delivery questions. We will communicate material fulfillment delays and honor applicable cancellation and refund obligations.
Returns and exchanges follow our Returns and Exchanges Policy applicable when you order. Applicable consumer rights and any written warranty provided for your purchase remain in effect. The seven-day return period and exchanges through day 30 do not limit remedies required by law. Later policy changes do not retroactively shorten rights attached to an earlier order.
Responsible website use
Do not use the website for fraud, impersonation, malicious code, interference with service operation, or unauthorized access. We may restrict abusive or unauthorized access, subject to applicable law. Restricting access does not remove a valid order, refund, or warranty obligation.
UTH and its licensors retain rights in protected content, software, branding, and artwork. You may use the website for its intended shopping and informational purposes. These terms do not transfer intellectual-property ownership or override uses permitted by law.
Privacy and outside services
Our Privacy Policy describes how personal information is handled. Shopify, payment providers, and outside services may present their own notices and terms. These store terms do not provide blanket marketing consent. A link to an outside website is not a promise about all of its content or services and does not reduce our responsibilities for your order.
Consumer rights and updates
We remain responsible for obligations imposed by applicable law concerning product descriptions, consumer warranties, and required remedies. Any additional written warranty must identify its coverage and conditions and be available before purchase when required. Website interruptions or inaccurate AI responses do not disclaim a product's implied warranties or excuse failure to supply promised goods or services. Nothing here excludes or limits a right or liability that cannot lawfully be excluded or limited.
Please contact us about a concern so we can work toward a resolution. Doing so is encouraged, not a condition that prevents a statutory complaint, payment dispute, or court remedy. Updates apply to future transactions, not retroactively to completed purchases. Where notice or agreement is required by law, we will provide or obtain it.
Contact
Under The Hood Nation LLC
Email: support@uthnation.com
Telephone: (661) 379-0034
Business mailing and merchandise-return address: 13061 Rosedale Hwy, Ste G - 517, Bakersfield, CA 93314, United States.
Contact support@uthnation.com for return instructions before mailing merchandise to the address above. Include your order number so we can identify the return.