Refund policy

Last updated: September 8, 2026

Returns and exchanges

This policy applies to scanner kits purchased directly from uthnation.com, operated by Under The Hood Nation LLC. Purchases through another marketplace follow that marketplace's return process and applicable buyer protections.

Seven-day returns: We accept returns within seven days after delivery, provided the package is intact.

Exchanges through day 30: After the seven-day return period, our voluntary offer is exchange only, through 30 days after delivery. This is not an additional 30 days.

To arrange a return or exchange, contact support@uthnation.com with your order number and the item involved. Contact us before sending merchandise so we can provide the correct return destination and shipping instructions. Keep the package intact and include the items that came with your kit.

Shipping costs

The buyer pays the original order's shipping charge as shown at checkout. For an approved change-of-mind return, the original outbound shipping charge is nonrefundable. For a voluntary return or exchange, the buyer pays return postage. UTH pays to ship the replacement to the customer for an approved exchange.

If your item is damaged, defective, incorrect, or does not match its description, contact us before paying for return shipping so we can arrange the appropriate remedy. The voluntary shipping rules above do not override rights provided by applicable law.

Refund assistance

Contact support@uthnation.com with your order number for help with a refund or its status. Return transit and payment-provider processing can affect when a refund reaches you. Any applicable legal refund deadline continues to apply.

Faults and other rights

Please contact us about a faulty or damaged product, an incorrect item, or missing kit contents. The seven-day and 30-day voluntary windows do not cut off remedies required by law or any applicable warranty rights. This return policy does not create a separate 30-day hardware warranty.

Contact

Under The Hood Nation LLC
Email: support@uthnation.com
Telephone: (661) 379-0034
Business mailing and merchandise-return address: 13061 Rosedale Hwy, Ste G - 517, Bakersfield, CA 93314, United States.

For merchandise returns, contact support@uthnation.com for return instructions before mailing your package to the address above. Include your order number so we can identify the return.